This document will answer are your questions about charges.


How am I charged for my Service?

An invoice will be generated upon purchase of a new service or 14 - 20 days prior to its due date.

When am I charged?

Automatic Payment - As soon as your Invoice is generated you will be charged for your service. In the case where we cannot collect the payment your service will remain active for 14 days before it will be suspended. Your files will be kept for 7 days after this before the product will be terminated.

You can have early automatic payments turned off via opening a ticket.

Manual Payment - In the case where you pay your bills manually you must make your payment before the due date. If you do not pay by the due date, your service will be terminated, but your files will exist until 7 days have passed.

What should I do if I'm not going to be able to make my payment on time?

We always recommend you back up your files as our system is automatic and will terminate your server which deletes files in the case where you do not pay on time after 7 days. If you are going to have a problem paying make sure to create a ticket as we are happy to discuss what we can do to help.

Do I incur charges for being late on my payments?

Yes - If you are late for a payment you will be charged a fixed fee of $2 for the late payment. This cannot be waived and will apply automatically to your invoice.